Frequently Asked Questions
1. What if I have a question about a product?
Between the hours of 8:30am-5:00pm EST, Monday-Friday, just call us toll free at 800 477-7745 or use Live Chat on our website. We’ll be happy to help you with any product questions. You can also email your questions to firstname.lastname@example.org . We’ll respond the same day, or if you email after our normal business hours, by the next business day.
2. How do I place an order?
Click on any category to begin shopping. Need help? Call us at 800 477-7745, M-F, 8:30 am-5:00pm EST, fax us at 800 955-9939, or email your orders to email@example.com .
3. Can I order online?
Any product online with an add-to-cart button is available for online purchase. If the product is more customizable or detailed, the add-to-quote option will prompt us to contact you for a more specific quote to accurately meet your needs.
4. I am looking for a product that is not in your catalog or on your website. Do you offer other products?
Our catalog and website show a good representative sample of the products we can offer. However, as a large distributor, we have access to many other products that we can offer if requested. Please let us know your needs and we can provide you with a quote on virtually any item.
5. How long have you been in business? How do I know that you are a reputable company?
We have been in the school equipment, furniture and supplies business for 25 years. We are one of the largest distributors in the U.S. Over the years we have provided service and products to tens of thousands of customers. Please visit our Testimonials page to see some of our references.
6. Do you offer financing?
We can offer financing through one of our partner financing companies. Please let your sales consultant know that you are interested in this program and they can provide you with a credit application and the program information.
7. What if the product I want is backordered?
If we run out of a popular item we will notify you. You will then have the option to choose a substitute product, wait for it to be available or cancel that item from your order.
8. How long will my order take to be delivered?
Our typical lead time for school equipment, furniture and larger orders is 2-4 weeks from the time your order is placed. Our supplies orders typically process within 7 to 10 business days, plus shipping time. However, processing times can vary by product.
9. Why did my order arrive incomplete?
To get your order to you’re as quickly as possible, we often ship your order in multiple shipments from the closest warehouse. If you do not receive the number of boxes listed on the shipper’s paperwork, tell the driver and sign only for the number of boxes you actually received. If this happens, call us at 800-477-7745 and we will resolve the issue.
10. Do you ship outside the U.S.?
For international shipping, we will ship your merchandise to an international freight forwarder of your choosing in the U.S. If you would like us to choose a freight forwarder, we will provide you with the contact information. You will then make arrangements to have the Freight Forwarder ship the goods to you. If you have questions, call us toll free at 800 477-7745. If outside the U.S., call us at +360 779-6100. We are in the office M-F, 8:30am-5:00 pm EST.
11. What if there is a problem with my order?
Your satisfaction is all that matters. If you have a problem with your order, for any reason, please call us M-F, 8:30am-5:00pm, EST, and we’ll address your concern and make sure the situation is taken care of. If you prefer, you may email your concerns to us 24/7 at firstname.lastname@example.org, or fax us at 800 955-9939.