Shipping
On all orders we estimate a 19.5% shipping and handling charge. These charges are estimates only. A sales representative will contact you regarding the actual charges which may be less or more depending on various circumstances. The minimum shipping charge is $15.00. If shipping exceeds 19.5% we will contact you for authorization prior to shipping.
Receipt Of Goods
Please follow the steps below upon receipt of goods:
1.Check goods in promptly! If you observe damage to the boxes, ask to examine the contents of the boxes before you sign for delivery. If the contents of any box are damaged, refuse the shipment, and call Teachers' School Supply Customer Service at (800)477-7745. If you sign for the shipment without inspecting and later find concealed damage, you must notify us within 7 days of receipt of goods to arrange for a replacement. Be sure to keep original shipping cartons until an inspection has been made, and until the matter has been resolved.
2. Did you get the number of boxes listed on the shipper's paperwork? If the number of boxes you received is different from what is listed on the shipper's paperwork, tell the driver and sign only for the number of boxes you actually received. Then call Teachers' School Supply Customer Service at (800)477-7745 and we can help you.
3. Occasionally a shipping company makes a mistake and tries to collect shipping charges from you. If this happens, call our Customer Service Department at (800)477-7745. |
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Returns
Your satisfaction is all that matters. If for any reason you wish to return merchandise, please call our customer service department at (800)477-7745. We will issue a Return Authorization number, after which you may return the merchandise. Without a Return Authorization number we cannot assure you your order will be properly credited. If it is our mistake we will pay for return shipping. On the other hand, if after you receive the merchandise you find it is not what you want, or perhaps you find you don’t have room for the merchandise, you will be responsible for return shipping and a restocking charge. In either case, once we receive the merchandise and verify that it is in unused, undamaged, resalable condition, we will credit your account or refund your money.
Payment Policy
Public institutions such as public schools, charter schools, public hospitals and Head Starts, as well as municipal, county, state, or federal agencies may elect to be invoiced for their goods. Those non-public institutions wishing to be invoiced for their goods must apply to Teachers' School Supply’s Credit Department. Click here to download a credit application. All accounts are payable 30 days after receipt of goods. Accounts not maintained according to these terms are subject to a finance charge of 2% per month on the unpaid balance. We also accept VISA, MasterCard, American Express, and Discover. If you prefer, you may enclose a check with your order. For information about our easy payment plan, please call 1-800-477-7745.
Bids & Quotes
For your convenience, we will gladly bid or supply you with a quote for your larger-quantity needs. Please call our Sales Specialists at (800) 477-7745 or fax your request for quotation to (800) 955-9939. |
Although we diligently proofread our site for errors, we’re only human. Should we find an error in pricing, color, model number or any other important characteristic, we will notify you as soon as possible to determine the best and fairest way to address the situation.
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